Refund Policy for technarmi.store

1. Introduction

At technarmi.store, we want you to be completely satisfied with your purchase of gadgets such as mini fans, smart watches, phone chargers, and other tech accessories. This Refund Policy outlines your rights to return or exchange products and the process for obtaining a refund. By purchasing from technarmi.store, you agree to the terms outlined in this policy. This policy does not affect your statutory rights as a consumer under applicable local laws.

2. Eligibility for Returns

• Unopened Items: You may return unopened gadgets within 15 days of delivery for a full refund. The product must be in its original packaging, unused, and in the same condition as when you received it.
• Defective Items: If a gadget (e.g., smart watch, mini fan) is defective upon arrival or becomes defective within 15 days of delivery due to a manufacturing fault, you may return it for a replacement or refund.
• Non-Returnable Items: The following items are non-returnable unless defective:
  • Personalized or custom gadgets.
  • Items marked as “final sale” on the product page.
  • Used items (unless defective), due to hygiene and safety concerns.
• Proof of Purchase: To process a return, you must provide proof of purchase, such as your order confirmation email or order number.

3. Return Process

• Initiating a Return: To return a product, contact us at support@technarmi.store within 15 days of delivery. Include your order number and a brief description of the reason for the return (e.g., defective item, unwanted purchase).
• Return Shipping: We will provide you with a return label or instructions for shipping the item back to us:
  • For defective items, we will cover the return shipping costs.
  • For non-defective returns (e.g., unopened items), you are responsible for the return shipping costs unless otherwise stated.
• Condition of Returned Items: Returned items must be securely packaged to prevent damage during shipping. We are not responsible for items lost or damaged during return shipping.

4. Refunds

• Refund Processing: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund:
  • If approved, your refund will be processed within 7-10 business days and credited to your original payment method.
  • If rejected (e.g., the item is used or damaged beyond normal wear), we will notify you with an explanation and return the item to you at your expense.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective item or an error on our part (e.g., wrong item shipped).
• International Returns: For international orders, customs fees, taxes, or duties paid on the original order are non-refundable. You are responsible for any customs fees incurred during the return process.

5. Cancellations

• Order Cancellation: You may cancel your order within 2 hours of placing it, before it is processed for shipping. Contact us at support@technarmi.store to request cancellation.
• Post-Shipping Cancellations: Once an order has shipped, it cannot be canceled. You may return the item after delivery in accordance with this Refund Policy.

6. Exchanges

• Defective Items: If a gadget is defective, we will offer a replacement of the same item, subject to availability. If the item is out of stock, you may choose a different product of equal value or receive a refund.
• Non-Defective Items: We do not offer direct exchanges for non-defective items. If you wish to exchange an unopened item for a different product, please return the original item for a refund and place a new order.

7. Warranty Claims

• Limited Warranty: Gadgets purchased from technarmi.store come with a limited warranty (typically 6-12 months) for manufacturing defects. Damage from misuse (e.g., water damage beyond the IP rating) is not covered.
• Warranty Process: To make a warranty claim, contact us at support@technarmi.store with your order number and details of the issue. We may require photos or additional information to process the claim.
• Resolution: If the defect is covered under warranty, we will offer a repair, replacement, or refund at our discretion.

8. Exceptions

• Out-of-Stock Items: If a product is out of stock after you place an order, we will notify you and offer a replacement or a full refund. If you choose a refund, it will be processed within 7-10 business days.
• Incorrect or Missing Items: If you receive the wrong item or your order is missing items, contact us within 48 hours of delivery at support@technarmi.store. We will send the correct or missing items at no additional cost or issue a partial refund.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please contact us:

• Email: support@technarmi.store
• Response Time: We aim to respond within 24-48 hours, Monday to Friday, 9 AM to 5 PM BST.